Frequently Asked Questions
Do you ship across India?
Yes. We currently deliver orders across India. Shipping availability may vary in certain remote locations.
How long does delivery take?
Most orders are delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service availability.
How can I track my order?
Once your order is shipped, tracking details will be provided so you can monitor the status of your delivery.
Can I return my order?
Yes. Eligible items may be returned within the return period outlined in our Return & Refund Policy. Products must be unused, unworn, and returned with original tags and packaging.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and assist you as quickly as possible.
Are your products true to size?
We recommend reviewing the size guide available on each product page before placing an order. If you’re unsure, feel free to contact us for assistance.
How can I contact customer support?
You can reach us through our Contact page. We aim to respond to all inquiries as quickly as possible.
Do you offer exchanges?
Exchanges are subject to product availability. If a replacement is unavailable, a refund or alternative solution may be offered.
Is my payment information secure?
Yes. Payments are processed through secure and trusted payment providers. We do not store complete card or banking information on our servers.
Do I need an account to place an order?
No. Customers may place orders without creating an account unless otherwise specified during checkout.
Why choose Senzora?
At Senzora, we focus on quality, simplicity, and attention to detail. Our goal is to create products that feel good to wear, last longer, and deliver a shopping experience built on trust and transparency.