At Senzora, every order is prepared with attention to quality, presentation, and customer satisfaction.
If something isn’t right, we’re here to help.
Returns
Items may be returned within 7 days of delivery if:
The item is unused and unworn
Original tags are attached
The product is in its original condition
The item is returned in its original packaging.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned:
Used or worn items
Products without original tags
Damaged items caused after delivery
Customized or personalized products
Damaged or Incorrect
Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Our team will review the request and provide an appropriate solution as quickly as possible.
Refunds
Once the returned item has been received and inspected, the refund will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.
Exchanges
At this time, exchanges are subject to product availability.
If the requested replacement is unavailable, a refund or store credit may be offered.
Return Shipping
Return shipping costs may apply unless the return is due to a damaged, defective, or incorrect product.
Our Commitment.
We believe quality should inspire confidence.
Every return request is reviewed fairly, with the goal of providing a smooth and respectful customer experience.
Contact
For return or refund assistance, please contact us through our Contact page and include your order number for faster support.